Government Experience
Latest Stories
MyCitations has helped about 177,000 people cut their court fines by an average of $277 each. Launched in 2019, it has yielded combined reductions of about $49 million. The tool is available at courthouses statewide.
More Stories
The federal Department of Justice’s final rule in April updated the Americans with Disabilities Act, requiring accessibility for all government content. Here’s what that means for state and local entities.
City Clerk Jason Bell said he had been working on the website upgrade for a few months and got pricing from three companies: Munibit, Revize and Granicus. The city's current website is by CivicPlus.
Private equity continues to make a big splash in gov tech, with BusPatrol and Brandt Information Systems the latest to receive investments. Both companies’ management will remain in place.
Open data portals hold the promise of transparency and civic engagement, but only if people actually use them. Washington state tackled this challenge head on by conducting a usability study of their portal.
The CivStart Innovation Hub will have the backing of the advocacy group for municipal governments across the country, as it seeks to help those jurisdictions better understand startups and their technology.
The deal brings together a gov tech firm that focuses on local governments and an app that neighbors use to keep track of what’s going on. CivicPlus says the integration will boost civic engagement.
Technology like mobile apps and data visualization dashboards is helping the state serve more of its residents — often without them having to leave their homes.
A survey of more than 14,000 people who have used state government services recently reveals where state governments excel in customer service and where they fall short. Overall, websites scored higher than mobile applications in terms of user satisfaction.
The assessment and educational tool offers insights and solutions for improving government web performance. Based on its criteria, many state and federal agencies have updated their sites.
AskCOS, the city of Colorado Springs’ new artificial intelligence-enabled chatbot, was trained using Colorado city government information alone. The virtual assistant can answer constituent questions in 71 languages.
State data released one year after the launch of California vs. Hate, the hotline and online portal for reporting hate crimes and incidents, shows its impact. People statewide reported more than 1,000 acts of hate.
The city of San Jose has adopted an AI-powered translation tool to improve accessibility at City Council meetings for people who primarily speak a language other than English. It may see wider use, depending upon its performance thus far.
From digital inclusion to AI innovation, we take a closer look at Government Technology’s honorees in the 23rd year of its annual awards. In conversation with editorial staff, we focus on the work of five particular leaders.
A new claims portal is in place and call center upgrades are ongoing as state officials make large-scale changes to the technology behind Employment Development Department services. Next up: an RFP to replace the mainframe.
Local governments are increasingly using technology such as kiosks, chatbots and online forms to streamline services, but are these tools accessible to everyone? Data reveals critical gaps that may have simple fixes.
